Parts & Accessories

Current Vacancies

You can see the current vacancies at Bailey listed below. Click on the plus icon next to each job for more information. If we don't have quite what you are looking for advertised at the moment, you can still send us your CV as we are always on the lookout for people to join the Bailey family.

Current Vacancies


Job Title: Product Performance Data Analyst
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Closing Date: Wednesday 30th June 2021


Summary of Role

Are you looking for a dynamic role which places you in the centre of a busy Product Performance team? If so, this may be the role for you!

You will be extracting and analyzing business data to identify trends, monitor performance and track financial impact. Utilising excellent analysis and communication skills, you will then present your findings in reports which will drive process improvements.


Specific Responsibilities

  • Identify trends and patterns in product performance data sets
  • Interpret data and analyse results using statistical techniques
  • Structuring data analysis into ongoing, coherent reports
  • Produce accurate analysis on the financial impacts of identified trends
  • Develop and implement databases, data collection systems, data analytics and other strategies to support business objectives
  • Manage Product Performance Team reports and databases
  • Produce accurate data analysis and present findings
  • Identify and drive process improvements, including standard, ad-hoc reports, tools and dashboards
  • Train end users on new reports and dashboards

Requirements

  • Fluency with Excel formulas and functions
  • Sound knowledge of SQL and UBA
  • High proficiency in statistical, financial modeling techniques
  • Excellent business acumen
  • Strong analytical and data gathering skills
  • Proven experience in a business environment dealing with data analysis

How to Apply

If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.

By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy

Apply Now

Job Details

Job Title: Head of Customer Services
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Closing Date: Thursday 1st July 2021


Summary of Role

Are you an experienced manager looking for an exciting new challenge? Are you passionate about excellent Customer Service?
If so, this may be the perfect position for you!

You will be playing an instrumental role in the amalgamation of our two Customer Service teams, ensuring a smooth transition. In the longer-term, you will be working closely with the PRIMA & Aftercare Director in delivering departmental strategy, achieving key operational KPIs.


Specific Responsibilities

  • Deliver the amalgamation of the Bailey and PRIMA Customer Services teams; ensuring all workflows are appropriately mapped, all team members are cross-trained and team abilities are captured in a skills matrix
  • Develop a thorough understanding of the existing work streams, including processing warranty claims
  • Lead the project team in implementing a CRM system for the Customer Services Department
  • Implement a regular and robust training program for the existing team, alongside a comprehensive induction plan for new starters
  • Provide leadership to the Customer Service Supervisors, through effective day-to-day management, ensuring regular objective setting and appraisal reviews
  • Delivering operational efficiency with a focus on continual process and system development, delivering key KPIs to budget
  • These key KPIs include (but are not limited to):
    • Maintain 48-hour response time for all customer queries
    • Ensure retailer escalations are responded to and where possible resolved within 24-hours of receipt
    • Implement a robust workflow management process
    • Regularly review customer queries to ensure all are being dealt with efficiently
    • Generate regular reporting of KPI data

Requirements

  • Proven experience of managing a Customer Service team
  • Previous experience of a retail environment with a high volume of SKUs
  • Knowledge and experience of warranty claims handling
  • Experience of CRM implementation
  • Excellent communication skills
  • Strong organizational skills and an ability to manage and lead multiple projects
  • Pro-active ‘can do’ approach
  • Confidence and experience in reporting to senior Stakeholders.

How to Apply

If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.

By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy

Apply Now

Job Title: Replenishment Centre Team Leader
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week, plus overtime
Closing Date: Friday 2nd July 2021


Summary of Role

Do you have experience of managing a team of warehouse operatives? Do you enjoy a fast paced and challenging position? Do you thrive on being able to use your initiative and effective teamwork skills to support a high volume production line? Do you have a natural eye for quality standards, always looking to streamline processes to maximize productivity?

If so, then this may be the role for you!


Specific Responsibilities

As a Replenishment Centre Team Leader, you will be responsible for directing and scheduling the day-to-day activities of the warehouse, collaborating with all departments to meet production requirements

Team Management

  • Ensure timely supply of materials to the line to meet demand levels
  • Accurate and timely management of stock and systems for goods-in and goods-out activities
  • Assisting with inventory management activities including yearly stock takes
  • Monitoring the daily cycle count and provide daily inventory reports
  • Day-to-day management of the team, ensuring training, absence management and annual appraisals are carried out in a timely manner

Quality

  • Manage team members to follow quality-handling process for all parts to ensure zero yellow rejects in warehouse functions, whilst also managing reject process

 Health & Safety

  • Maintain a clean and safe workplace in accordance with 5S protocol
  • Assist with the continuous improvement in creating, updating and maintaining Standard Operating Procedures (SOP’s) and Risk Assessments
  • In conjunction with the Standard Operation Procedures and Risk Assessments, instruct the team member on the safe use of equipment
  • Ensure in-house Health & Safety procedures as adhered to including accident/near miss reporting procedures and manual handling training

Continuous Improvement

  • Always strive to seek opportunities to improve quality, cycle time and reduce costs, by conducting value streaming mapping in work areas,
  • Review areas of responsibility and implement 8 waste philosophies
  • Identify and put suggestions forward for Poka Yoke

Requirements

  • Good communication skills
  • Leads by example
  • Quality driven
  • Able to optimize and prioritize resources to maximize productivity
  • Physically capable of performing all the manual roles within the team
  • Able to participate in training sessions, presentations, team improvement meetings
  • Able to adopt and proactive the core Bailey Way values (Care, Communication, Continuous Improvement & Collaboration)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals
  • Adherence to all health and safety procedures

How to Apply

If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.

By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy

Apply Now

Job Title: Marketing Communications Assistant
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Closing Date: 5th July, 2021


Summary of Role

Are you an enthusiastic and proactive content creator looking to develop your skillset in a dynamic Marketing Assistant role? If so, this is a great opportunity you to join the Nation’s Favourite leisure vehicle manufacturer.

As the most engaged manufacturer in the industry we require a new team member to develop our social media presence across all platforms, enhance our media and influencer relationships and work with our expanding team of brand ambassadors.

This is an excellent opportunity to grow your career in marketing – don’t miss out and apply now!


Specific responsibilities

Social Media

  • Own and develop the company social media profiles, currently Facebook, Twitter, Instagram, YouTube, LinkedIn, and any additional channels that may appeal to our target audiences
  • Develop an annual social media plan of entertaining, engaging and educational content
  • Engage in conversation, reply to posts and answer questions, queries and messages – put the social back into social media

Public Relations

  • Establish and maintain relationships with on-line and off-line media representatives
  • Ensure they remain updated on latest Bailey product developments and company initiatives
  • Establish the highest possible exposure in both new and existing media channels by utilizing Bailey media fleet vehicles. Act as company liaison during vehicle handover and returns
  • Determine an agreed annual content plan with the appointed ambassadors to maximize ROI.

Content Creation

  • Create exciting pieces of content which includes video, copy and images for the social media channels, Bailey website and other customer and industry communications
  • Work with all relevant parties to generate content that promotes the Bailey messages and that of the whole industry

Marketing Operations

  • Assist the marketing operations team when required with the planning and implementation of new product launches
  • Aid the marketing operations team when required with the planning and delivery of company exhibitions

Reporting

  • Ensure that all activity is measured, controlled and reported against for the weekly marketing meeting
  • Manage the allocated budget for the areas of your responsibility and be prepared to help build a proposal for future years spend

Requirements

  • Enthusiastic team player able to maintain positive working relationships across all levels of the business
  • A love of writing excellent, compelling copy for all audiences
  • Good communication and interpersonal skills
  • Confident and friendly manner when interacting over the phone, face to face and online
  • Technical skills:
    • Basic image editing
    • Experience using a mass emailing system
    • Video planning, creation and editing
    • Full office suite (Word, Excel, PowerPoint)

How to Apply

If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.

By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy

Apply Now

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Closing Date: Friday 2nd July, 2021


Summary of Role

Are you an experienced Customer Services Advisor looking for an exciting new challenge? If so, this may be the perfect role for you!
You will be working closely with both internal and external stakeholders, utilizing your passion for a customer-first approach to resolve a range of queries. Moreover, you will take ownership of varied administrative tasks to ensure that a high quality of service is reached at all times.


Specific responsibilities

  • Provide excellent customer service, ensuring a positive ‘can do’ approach to all queries.
  • Receive and respond to customer contact via telephone, e-mail and letter. Ensuring that you respond effectively and within departmental timescales.
  • Demonstrate excellent problem-solving skills and excel in a fast-paced environment, managing a range of difficult queries with ease.
  • Confidently complete a variety of workload requirements including but not limited to: inbound customer queries, warranty claims, locating part numbers, referring to technical drawings and BOMs and logging all queries effectively on internal systems.
  • Work closely and collaboratively with all members of the Aftercare team in support of resolving customer queries.
  • Demonstrate professionalism and politeness in all written and spoken communication, including with internal and external stakeholders.
  • Work towards achieving individual and departmental KPIs.
  • Maintain a positive working attitude with a willingness to learn and develop. This includes showing a flexibility to learn new ways of working, alongside contributing your own ideas for improvement.
  • Participate in product knowledge sessions, training and daily huddles.
  • Perform ad-hoc tasks as requested by your Line Manager.

Requirements

  • Experience of handling customer queries via incoming calls, emails and letters.
  • Proven experience of working towards and exceeding set KPIs and targets.
  • Previous handling of complaints and escalations.
  • Excellent written and verbal communication.
  • Demonstrate a positive ‘can-do’ attitude at all times.
  • Display effective organizational skills.
  • Sound knowledge of computer systems, including Microsoft Office and CRM systems.
  • Previous experience of working in a manufacturing or retail environment is desirable.
  • Proven experience of processing warranty claims or dealing with technical queries is desirable.

How to Apply

If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.

By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy

Apply Now

Send us your CV


Even if you can’t see a role you’d like to apply for at the moment we’ll be happy to hear what you believe you can offer. So if you want to get in touch send us your CV and a covering letter via email here

Send your CV

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