Complete owner satisfaction is top priority at Bailey and the quality ethos extends to the customer service and comprehensive manufacturer’s warranty package that comes with every new Bailey leisure vehicle. In this way we not only ensure long-term peace of mind but also enhance the re-sale value of your investment.
All Bailey caravans and motorhomes are supplied with a 6 year body shell integrity warranty and a 3 year manufacturer’s warranty.
Full details of the cover provided can be found in the warranty documents below and in your Owners’ Handbook. This cover is provided subject to the terms and conditions of the policy, in particular, the regular annual servicing of the vehicle.
The base vehicle of a motorhome has an independent warranty, and any questions regarding this, should be directed to either Peugeot or Ford depending on which model you own.
In order to protect your investment and to maintain the warranty policy, you must have your caravan or motorhome serviced annually from new. We strongly recommend that you continue to have your vehicle professionally serviced, even after the warranty has expired.
We would always recommend that the servicing of our vehicles is carried out by an Approved Bailey Retailer or an Approved Bailey Service Centre. You can find your nearest by searching for an Approved Bailey Retailer or Approved Bailey Service Centre. However we will also accept services completed by an NCC approved workshop.
For motorhomes, the base vehicle will need to be serviced by the manufacturer’s local Approved Service Centre. Depending on what model you own, please contact the Customer Care Team at either Peugeot or Ford for more information.
The service should take place on or around the anniversary of the original date of purchase. For the first, second, fourth and fifth years of ownership we allow a 6 week service window either side of this date. However, the third and sixth services must be completed by the third and sixth anniversaries of the original date of purchase respectively.
If you should experience a problem with your vehicle, your warranty policy agreement is with your supplying Retailer and they are obligated to carry out any warranty work on your behalf.
Alternatively, all Approved Bailey Retailer or an Approved Bailey Service Centres (you can find your nearest using our Find a Retailer page) are authorised carry out this work, but it is at the discretion of the individual Retailer whether they wish take on any additional customers who have not purchased the vehicle from themselves.
Vehicle Warranty Transfer
The balance of the Bailey warranty supplied with your vehicle is fully transferable to new owners if it is re-sold, provided the terms and conditions, most notably the annual servicing of the vehicle, have been adhered to.
In order to transfer the warranty please forward the following information to Bailey of Bristol, South Liberty Lane, Bristol, BS3 2SS:
- Customer name, address and vehicle VIN number
- Photo copy or scan of your Owners Manual confirming the service history of the vehicle
- Photo copy or scan of a proof of purchase of the vehicle
- A cheque for £35 (made payable to ‘Bailey Caravans Ltd’) to cover administration costs
- You will receive confirmation of the transfer of warranty in approximately 4 weeks. Please note that this must be done within three months of your purchase date in order for the warranty to remain valid.
Vehicle Warranty Extension
Vehicle warranty extensions are available as insurance based policies either direct from MB&G Insurance Services or via your supplying Retailer. For further information please visit the MB&G website
Please note that these are insurance based policies and as such independent of Bailey of Bristol.