Before you contact Bailey of Bristol, see if you can find the answer to your question using the resources below.


Check out our comprehensive FAQs section for an instant answer to many common queries.

Find the FAQs here

Owners Manual

Downloads of both current and recent Owners Manuals can be found here.

Check the Owners Manual for the following:

  • Specific answers relating to the operation of your vehicle
  • Specific technical information regarding your vehicle including weight dimensions, awning size guides and tyre pressures
  • General information regarding your warranty

Appliance Manufacturers

Many of our Bailey Approved Suppliers have their own customer teams who may be able to help you directly.

Find a list of our approved suppliers here

Supplying retailer

Your supplying Retailer should be your first point of contact with any queries relating to the vehicle they have sold you. If you are away in your vehicle and require assistance locally then any of our other Approved Bailey Retailers may be able to help.

Use our Find a Retailer section to find a retailer near you


For Caravans, the VIN number can be found etched into the chassis under the front A-Frame cover (all models) and on all principal caravan windows (models built from 1992 onwards only).

caravan vin in window

VIN number on caravan chassis under A-Frame cover
(you can see this from underneath the van)

caravan vin under chassis

VIN number in the front window of the caravan


For Motorhomes the Bailey VIN can be found in the glove box (or in the door frame on older models). The Peugeot cab VIN (or VF number) can be found at the bottom of the windscreen. 

motorhome vin in glovebox

Bailey VIN number in the glove box of the motorhome

motorhome vin under windscreen

Peugeot VIN (VF number) below the windscreen in the motorhome

In all cases, your VIN number will also be recorded on the documentation received when you purchased the vehicle in question.


For Bailey Parts & Accessories contact PRIMA Leisure

For all enquiries on Bailey Parts & Accessories, please contact Prima Leisure (our specialist after-market supply company) directly:

Postal address: PRIMA Leisure, Unit 600, The Quadrant, Ash Ridge Road, Bristol, BS32 4QA

E-mail address:

Customer Services: 0344 326 4000 (Please note calls may be recorded for training and monitoring purposes)


For all other enquiries

For all other enquires please email

If you have a question relating to your existing Bailey leisure vehicle please include the caravan or motorhome VIN (Vehicle Identification) number and the name of your supplying retailer.  

We will endeavour to respond to your query as soon as possible, but during busy periods this can take anything up to five working days.

Bailey of Bristol postal address: Bailey of Bristol, South Liberty Lane, Bristol, BS3 2SS

Main switchboard: 0117 9665967 (Please note calls may be recorded for training and monitoring purposes)